Camelot - transforming UX practice

UX

Interim assignment to update UX practice across the National Lottery through introduction of agile and lean ways of working. Managing 3 UX leads and their UX and UI teams, working on:

hybrid and native mobile apps – ticket scanning had 1m scans in first week

player experience – introduction of new draw based game

key journey optimisation – pay as you play, lite reg, results checking