Camelot - transforming UX practice
UXInterim assignment to update UX practice across the National Lottery through introduction of agile and lean ways of working. Managing 3 UX leads and their UX and UI teams, working on:
hybrid and native mobile apps – ticket scanning had 1m scans in first week
player experience – introduction of new draw based game
key journey optimisation – pay as you play, lite reg, results checking